Listed below are the common problems that some people have when authenticating. This list is not inclusive but it may address your problem. Otherwise, please contact staff at your campus library.
When authenticating, the screen indicates that I have successfully authenticated, but when I select a database, the system returns me to the authentication screen.
Why do I need to accept a "cookie" from OhioLINK?
My institution requires that I enter a designated ID number and possibly a PIN in order to authenticate. Who do I contact to find out about this information?
This information can only be provided by the circulation department at your campus library.
I enter my name and ID number, but I get the error message: authentication failed.
Please try again. You will get this message if you have accidentally typed your name incorrectly, entered your name in the wrong order (this varies by institution, please check the instructions for entering the name), mistyped your ID number (or PIN) or entered the wrong ID number or PIN. Please note the instructions for correctly entering your ID number. You will also get this message if your record at your campus library has reached or surpassed its expiration date. If you believe you have entered all the data correctly, but still get this error message, contact your campus library circulation department to see if either your record has expired or the information has changed.
What is a PIN?
A PIN is a Personal Identification Number and acts like a password to your account at your campus library. Not all libraries require one, but if the box appears on your screen then it is required for your campus library. If you do not know your PIN or have forgotten, check with your campus library circulation department.
I am trying to authenticate but I keep getting the message: "Cannot connect to the remote server".
This message will appear when the OhioLINK authentication is trying to verify your information in your campus library database. If the local network on campus is down or the library server is not available, you will get this message. You will not be able to authenticate until the problem is resolved. Contact your campus library for more information.
Why are some databases grayed out (not accessible) to me when I remotely authenticate?
Not all databases are available to all libraries. If you come across a grayed out database, it simply means that your campus library does not subscribe to that particular database.