Content Cafe Problem Reports

Content Café enhances public catalog displays with book cover images and links to TOCs, summaries, reviews, and other book details. The Content Café Web Service is a product of Baker & Taylor. Cover images and links are displayed in the catalog; no data is loaded to the catalog.

Links to Content Café (and any displayed cover images) are based on ISBN data in a library's bibliographic records. In the WebPAC this is accomplished by sending ISBN data from a bibliographic record to the Content Café database of ISBNs and returning any matching cover images.

On the back end, Sierra identifies ISBNs within a bibliographic MARC record by looking for MARC fields using the "i" field group tag. This field group tag identifies MARC fields used for standard numbers. Note that these field tags are not visible in either the Central Catalog's MARC record view or in your library's local MARC record view - they can only be viewed by using the Sierra staff interface.

    Whether in your local catalog or in the Central Catalog, Content Café pages may display the wrong content for a number of reasons.

    • If an incorrect cover image is displaying in your local catalog, use the information below to help determine your next steps in correcting the problem.
    • If the incorrect cover image is displaying in the Central Catalog, always report the problem to OhioLINK using a support ticket.

    Common Problems Causing Wrong Cover Images

    When incorrect book cover images are displayed, the problem typically has one of three causes:
    1.    The first i-tagged field is a correct ISBN, but the Content Café ISBN is incorrect.
    2.    The first i-tagged field is an ISBN, but it isn’t the correct ISBN.
    3.    The first i-tagged field is not an ISBN, but it does match a valid ISBN in Content Café’s database.

    Case #1: The first i-tagged field is a correct ISBN, but the Content Café ISBN is incorrect

    • The first i-tagged field is an 020 field (an ISBN),
    • A web search of the number in the 020 field returns results with the same title as in the MARC record,
    • The Content Café link for the item will include this same 020 number in the Content Café URL as the ItemKey, but
    • The Content Café information for the item will not match the information found in the web search or in the MARC record.

    Corrective action: Email Baker & Taylor with a description of the problem.

    Case #2: The first i-tagged field is an ISBN, but it isn’t the correct ISBN

    • The first i-tagged field is an 020 field (an ISBN), but
    • A web search of the number in the 020 field does not return results with the same title as in the MARC record.

    Corrective action: Identify the correct ISBN for the title and update the 020 MARC field in your local catalog. If your library contributes this record to the Central Catalog, consider emailing the errors contacts for the other institutions with holdings on the same record so that they can also update the 020 fields in their local bib records.

    Case #3: The first i-tagged field is not an ISBN, but it does match a valid Content Café ISBN

    Occasionally, the first i-tagged field is not an 020/ISBN, but rather another standard number field (for example, an 019, 022, or 024). The number is usually valid for its field, but it unfortunately also matches a valid Content Café ISBN.

    In these cases, there is no incorrect data to fix in either your local catalog or in the Content Café database. However, you do have two options to manage any incorrect cover images, each with its own drawbacks:

    • Changing the field tag for any i-tagged field appearing before the 020/ISBN field (most commonly from an "i" to a "y" or "o") will allow your catalog to send the correct ISBN data to Content Café for matching. However, this will cause the data in your catalog to become slightly inconsistent as different field tags will be in use for the same MARC field.
    • Deleting the i-tagged MARC field that is incorrectly finding a match in Content Café will also allow your catalog to send the correct ISBN data to Content Café for matching. However, taking this route will remove valid data from your catalog.

    Summary

    • If you discover a Content Café error in your local catalog (for example, a wrong cover image or a link that is not going to the right publication), report the error directly to Baker & Taylor. 
    • If you discover a Content Café error in the OhioLINK Central Catalog (for example, a wrong cover image or a link that is not going to the right publication), report the error to OhioLINK.
    • To recover your institution's UserID and Password for configuring Content Café in your local catalog, please send a support request to OhioLINK or reach out directly to Baker & Taylor's digital billing service support.