Courier Transition FAQ

As the courier service changes for OhioLINK libraries this summer, we know that you’ll have many questions. Below, please find a list of frequently asked questions & answers. OhioLINK will be adding to this FAQ regularly as we receive questions from members and as we work out answers with our new courier, STAT Courier.

If you have a question that you don’t see listed here, please email support@ohiolink.edu, and we’ll work to get your question answered.

How can my library stay up to date with the change in the courier?

There are several ways that your library will be able to keep track of the transition’s status. You can:

  • Monitor the PCIRC listserv. OhioLINK will be sending out weekly updates about the transition to this list.
  • Check this FAQ and the main transition page on Ostaff. OhioLINK will be updating both pages regularly as we work with STAT Courier to complete the change in courier service.
  • Contact OhioLINK at support@ohiolink.edu. If you can’t find the information you’re looking for on Ostaff, let us know! We will work with STAT Courier to answer any questions that come up.

Who is the new courier?

The new courier is STAT Courier. STAT Courier has extensive experience with print delivery for libraries and consortia. They currently serve as the courier for the MOBIUS INN-Reach consortium and the statewide Georgia Pines Library System, among others. We expect that STAT Courier's prior experience with print delivery for libraries will provide a smooth transition and enhanced customer service going forward.

Why is the courier changing?

The courier service used in OhioLINK’s print lending system is a part of a statewide print lending network connecting Ohio’s public and academic libraries. Because of this, the contract for courier service is managed by the Ohio Department of Administrative Services (DAS) and must periodically go through a competitive bidding process. As a result of the most recent competitive bidding process, a new courier was selected.

When will STAT Courier begin delivering material?

STAT Courier will begin practice runs on June 28 and will start picking up items. Priority Dispatch will still be delivering items June 28-30, so libraries may see two drivers from June 28-30. STAT Courier will start delivering items July 1.

Will OhioLINK shipping labels change? 

Yes, the labels will change to accommodate the new routing numbers and hubs. These new labels are not available yet, but when they are ready to print, OhioLINK will notify the PCIRC listserv.  The new courier shipping labels will be posted June 23-24 and willl need to be reprinted and used starting on 6/28. 

Will the OhioLINK hubs change?

Yes, there will be two additional hubs in Akron and Cambridge and the exisiting hubs in Cincinnati, Cleveland, Columbus, Dayton and Toledo.

Will the bag statistics process change?

No, the process remains the same as before. Please continue to enter your daily bag statistics through the Manifest System: http://manifest.ohiolink.edu/mdc/login

What is the holiday delivery schedule for STAT Courier?

The holiday schedule is the same as Priority Dispatch. STAT Courier will not delivery on Jan 1, Memorial Day, July 4, Labor Day, Thanksgiving and Dec 25. 

There will be not be courier service on 7/5/21. Delivery will resume 7/6/21.

We are working out the holiday closure process with STAT to ensure they are aware of libraries that are closed during breaks throughout the academic year.

When will libraries get to meet the new drivers?

STAT Courier plans to do practice runs on the new routes June 28-30 where they will begin to pick up outgoing items. Priority Dispatch will still be dropping off items during these days so libraries may see two drivers a day.

Will the delivery service issues reporting form change?

Please continue to report closings and delivery issues using the same form as before:

https://www.ohiolink.edu/forms/ohiolink_courier_delivery_service_issues.

The URL has been updated, but the previous URL will be redirected here. 

 

Last updated: June 17, 2021