For items damaged in transit
- If you are certain the item was damaged while in possession of Priority, the owning library should follow these instructions:
- Take pictures of damaged item
- Fill out the Priority Claim form here
- Send pictures and claim form to Guy.Cook@prioritydispatch.com
- You must report the items damaged in transit no more than 30 days after the damaged occured.
- Priority will either replace the item with a new copy or send you a cash reimbursement.
For items lost in transit
- If you certain that the item was lost while in possession of Priority, the owning library should follow these instructions:
- Search for the item on owning library shelves
- Search for the item on the borrowing library shelves
- Ask OhioLINK partners to search their shelves for the item
- If still not found and if it has not been more than 30 days since the item was lost, then fill out the Priority Claim form here
- Send claim form to guy.cook@prioritydispatch.com
- Priority will either replace the item with a new copy or send you a cash reimbursement.
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