Meghan Frazer, OhioLINK’s manager of Member and User Services, earned her Master of Library and Information Science from Kent State University and her undergraduate degree in computer and information science from The Ohio State University. Meghan came to OhioLINK from the Knowlton School of Architecture at The Ohio State University, where she managed the digital library and archives.
Meghan recently sat down with OhioLINK to talk about her talent for breaking things, her goals for the upcoming year and her time as a stand-up comedian.
What are your responsibilities as OhioLINK’s manager of Member and User Services?
The role of the Member and User Services team is to support end users and library staff at OhioLINK member institutions. We manage the support ticket system and member communication. We also work very closely with the OH-TECH developers in maintaining existing OhioLINK services and implementing new services.
How long have you been with OhioLINK?
I started working with OhioLINK in January of 2014.
What led you to this profession?
My undergraduate major was in computer science, but I struggled to find my niche in that arena. I went back to school for my Master of Library and Information Science (MLIS) after researching a new career path and finding that many of the job listings I found interesting required an MLIS.
When I first went back to school, I had an image in my head of the traditional academic librarian providing reference service and working among towering shelves of books. As it turns out, my technology background led me to focus on digital collections and online library services, and it’s been the perfect fit for me.
What about OhioLINK interested you?
OhioLINK interested me because we work with such a wide variety of institutions. It’s such a unique organization because we are large and small at the same time.
What’s your favorite part of the job?
I like solving problems in order to make others’ lives easier. The best part of the job is when we identify something we can do better, and then we make it happen.
What’s something that you can do better than anyone else?
I’m really good at breaking things. I’m sort of a natural klutz, but it has actually turned out to be a good thing. My first job out of college was in testing software – essentially breaking software and then telling the developers how I did it so they could fix the problem. Plus, if you are good at breaking things, you get good at fixing things.
Are there any goals you have set for yourself for the upcoming year?
My personal goal is to ride in the Columbus Pelotonia next year. I worked on the team as a virtual rider this year and we raised $5,800 for cancer research at the James Cancer Hospital and Solove Research Center at The Ohio State University. As a cancer survivor, I am inspired by the event and can’t wait to be able to actually ride next year.
In Member and User Services, one area our team is focusing on is improving user support. We will be implementing new self-service pages so that users have an easier time finding answers to their questions.
What is something about yourself that might surprise people?
I did stand-up comedy for about five years. I started in 2001 and performed at comedy clubs around the state, mostly in Dayton and Cincinnati. In Columbus, I performed a lot at the Northberg Tavern, but also did several events at the Columbus Funnybone. I stopped doing stand-up when I realized I enjoyed the writing part more than the performing. I am grateful for the experience, though, because it helped me become more comfortable presenting in front of large groups. Once you’ve survived being heckled while telling jokes in the back of a bowling alley, normal presentations are much less stressful.
What’s your favorite thing to do in Columbus?
Columbus is such a great sports town and I’m a huge sports fan. I’ll watch anything where they keep score. As an OSU alumna, I’m a Buckeyes fan, but I also like the Columbus Crew and Ohio Roller Girls. In my spare time, I play on recreational soccer and volleyball teams.
Do you have a role model? If so, who is it?
It’s probably a cliché but I have to say my family. My spouse, my parents and my two sisters all regularly inspire me and provide examples of who I want to be and how I want to interact with the world.