Watch Me Work: Two Approaches to Report a Problem in Primo

Date: 
Oct 21, 2025
Summary: 

The Discovery and User Experience Working Group presented this Watch me Work session about setting up the "report a problem" link within Primo. The University of Dayton and University of Cincinnati provided overviews of their two distinct setups for this feature, detailing their decision-making processes. The presenters also discussed how their links have been used since go live.

Speakers: Aja Bettencourt-McCarthy and Simon Robins 

"Watch Me Work” sessions provide the opportunity to observe Working Group members’ personal work processes. These interactive sessions are open to all. Participants are encouraged to share ideas and knowledge. “Watch Me Work” sessions are not training. Please consult with your LSP Project Leads (or Basecamp posts) for best practices. 

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