Switch to Support Session 3: Advanced Ticketing Strategies

This is the third installment of our "Switch to Support" webinar series where we dove into advanced ticketing strategies. This interactive webinar guided participants through real-world scenarios to demonstrate how to accurately “path” issues to the appropriate organization (OhioLINK or Ex Libris) and Ex Libris ticket type. We also explored a variety of ticket categories beyond Alma, Primo VE, and Rapido, helping you understand when and how to use each option for efficient problem resolution.