Instructions to set or reset your Ostaff password

Steps for new or existing Ostaff account holders

This page explains how to use OhioLINK's Password Self-Service Management service.

  • New users must set a password and configure their security challenges.
  • Existing users may sign in to reset their password or change their security challenges.

 

On this page, you'll find these 2 sections:

  1. Password Instructions
  2. Security Question Instructions

Password Instructions

Step (1) – Click the “I forgot my password” button

(Note that this page is a separate service from the Ostaff site.)

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Step (2) - Enter your Ostaff username (email address) and click Search

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Step (3) – Click SMS/Email Verification

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Step (4) – Security code sent to your address

Click the Continue button.

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Step (5) – Password Reset Verification Code email

You should receive an email titled “OhioLINK Ostaff Password Reset Verification Code” from olsupport@ohiolink.edu

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  • Copy the verification code to your clipboard. It is a very long string, similar to an SSH key.
  • Paste the verification code into the Code field in the form and click Check Code.

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The service responds with a "thank you" message. Click Continue.

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Here is what is displayed if the verification code string isn't completely and correctly pasted: