This page explains how to use OhioLINK's Password Self-Service Management service.
- New users must set a password and configure their security challenges.
- Existing users may sign in to reset their password or change their security challenges.
Has your email address changed? If so, stop here.
Please request an account modification using the OStaff Account Help form.
Please request an account modification using the OStaff Account Help form.
Password Instructions
Step (1) – Click the “I forgot my password” button
Some OhioLINK members report that the Microsoft Edge browser doesn't work well for the following steps.
We recommend using Firefox or Chrome instead.
We recommend using Firefox or Chrome instead.
Please navigate here: Ostaff Self-Service Password Management page
(Note that this page is a separate service from the Ostaff site.)
Step (2) - Enter your Ostaff username (email address) and click Search
Step (3) – Click SMS/Email Verification
Step (4) – Security code sent to your address
Click the Continue button.
Step (5) – Password Reset Verification Code email
You should receive an email titled “OhioLINK Ostaff Password Reset Verification Code” from olsupport@ohiolink.edu
- Copy the verification code to your clipboard. It is a very long string, similar to an SSH key.
- Paste the verification code into the Code field in the form and click Check Code.
The service responds with a "thank you" message. Click Continue.
Here is what is displayed if the verification code string isn't completely and correctly pasted: