Tip of the Week - #035 (Doing a Claims Return on a PCIRC Item)

Keywords: claims returned

If you have a user who is claiming to have returned a PCIRC item,  please contact the owning institution prior to using the 'claim return' feature on your system. This PCIRC claims return actually changes the status on the owning institution as well.

Some institutions do not use this feature and would prefer the status not be changed and notes be applied instead.

If you are a regular user of this feature, as a courtesy, please verify with the owning library prior to proceeding with the claim return.